Auto Detailing Before & After's

Auto Shine Detailing seeks to provide the best complete mobile detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.

By scheduling any service with Auto Shine Detailing you hereby agree to all terms listed on said agreement.

If we are providing a mobile service, we expect to have the following:

1. An ample amount of space to      perform our service, permission to be on-premises if you are not the      owner, and a safe location as well as safe conditions to service your      vehicle.
2. If we arrive and the previously      mentioned conditions are not met, we reserve the right to reschedule the      service at a later time/date that works for both parties. In addition,      there will be a $25 rescheduling fee
3. If the service is provided at      your home, please make sure to have all vehicles that will be leaving adjusted,      so we do not have to break down our setup to allow them to move.
4. If you have scheduled an      appointment at our location, please      understand that it is not a “detail shop” but our garage      at our home that we have equipped to take customers. We do not have a      waiting room so customers must arrange to drop the vehicle off.       Please give us ample notice via phone call or text to set up a time to      drop the vehicle off.
5. We require payment to be made      in full on the day of the scheduled service.  If the customer is not present,      they can leave payment in cash or we will send an invoice via email that      must be paid in full the same day. Failure to pay in full on the same day      will result in a 10% late charge accrued each day if left      unpaid.
6. We require a 24-hour notice      to cancel any booking/detailing service.  Failure to do so will      result in a $25 cancellation fee and $50 or more for ceramic      coatings.
7. We reserve the right to charge      up to $25 of the scheduled detailing service if canceled by the customer      on the day of said scheduled service unless extreme circumstances could      not allow you to keep the scheduled service.
8. We reserve the right to charge      a $100 non-refundable retainer if the customer has      canceled and rescheduled multiple times.
9. We reserve the right to alter      or amend a booking time/date without penalty due to other appointments      lasting longer or having to give previous appointment extra attention but will      let the customer know.
10. We reserve the right to alter a      booking or move a booking in accordance to weather conditions and/or      equipment failure without penalty to the company. 
11. Our estimated time of arrival      for our mobile services may depend on the weather, traffic, or other      unforeseen circumstances
12. We will contact you the day      before the scheduled appointment to confirm, give you an estimated time of      arrival, and make sure the weather is permitting us to work. 
13. We will contact you on the day      of the appointment if we are running late or ahead of schedule.
14. Please remove all personal      belongings, money, and other significant items from their vehicle prior to      any type of details, of coarse this does not include object we are to      remove.  
15. If areas such as the center      armrest storage or glove compartment are not cleared, we will not be able      to clean them due to customer’s private personal belongings. 
16. Due to child safety, we      will not remove or replace car seats under any      circumstances. We ask that our clients remove car seats and booster seats      before we arrive. Should the car seat be left in the vehicle we will do      our best to clean around the car seat but can’t promise your total      satisfaction.
17. We reserve the right to charge      each vehicle according to its condition, the type of vehicle, and the      customer location.    
18. We reserve the right to amend      any price during the detailing should it differ from the original price.
19. Some vehicles may require an      added charge that involve excessive pet hair, urine, vomit, blood, feces,      or other hazardous materials. 
20. Pet hair and sand are two of      the toughest items to remove from a vehicle with normal vacuuming. The      removal of either element is not guaranteed with any of our      service offerings. However, on most occasions, we are successful at      removing visual traces of both elements.
21. We make no promises when      it comes to the removal of stains and/or odors from vehicles. We aim to      please so we will try our best. Please be aware that some upholstery and      carpets are beyond cleaning and may not completely clean up as expected.      Some stains are permanent. We may consult you on what can and cannot be      done in regard to your vehicle's interior.
22. Odors cannot be removed by      cleaning alone. In some cases an odor removal      process is required.
23. When it comes to windows we try      to be our best. But from time to time and depending on temperature windows      may have a film. Please allow the car to cool and then take a microfiber      towel and wipe the film off if you see streaks. We do apologize for any      inconvenience this may cause.
24. We are not responsible for      damage due to heavily soiled, stained or damaged interior components, such      as dash buttons and steering column buttons and knobs. Such areas may be      so caked with dirt, grime, and makeup that cleaning may result in these      buttons and knobs losing their markings.
25. We will only clean engine bays upon      request and it is an extra charge.
        We are not responsible for any mechanical or electrical      problems when cleaning engine bays due to areas simply getting wet from      the wash/cleaning process.  Please make sure your vehicle is in good      mechanical/electrical working order.  There is no way of knowing of      these problems before we begin, so please understand that if issues do      arise after our detailing process, we will NOT be held      responsible.    
26. The headliner is gently      cleaned, however there may be remaining stains. The glue used for      headliners will start to release if cleaned more aggressively or with      stronger cleaners. Please understand that headliners may not come      completely clean due to this reason.  If you choose to clean them at      your own risk, they may look clean but will sag over time due to the glue      being compromised.
27. We do not use harsh cleaning      products on any interior or exterior areas. All of our      products are safe and do not chemically damage carpets, leather, vinyl,      plastic, painted, clear coated, or chrome surfaces.
28. We are not responsible for      baked-on brake dust that cannot be completely removed either on the      surface or deep within the wheel. Some wheels are beyond cleaning and may      need to be repaired or replaced.
29. Bird droppings, bug splatter,      sap, and tar will chemically etch into your vehicle's paintwork if left over      time. This will result in a deep chemical mark on the paintwork that may      need additional work to safely remove. In some cases, the mark cannot be      removed completely without comprising the clearcoat.
30. Exterior black or grey,      textured or smooth trim pieces may be beyond restoring and will have to be      replaced. We try our best to restore the plastic to its original color.
31. Any wax, sealant, or coating      not properly cared for will not last, it's intended durability length. We      recommend safely hand washing.
32. We respect your time and      personal property and we will be polite and courteous at all times.       However, we reserve the right to refuse, deny or continue with any service      if we deem the customer to be unreasonable.
33. We will not tolerate any      verbal or physical abuse under any circumstances and will take the      relevant actions should any such behaviors be encountered
34. For your safety please keep a      safe distance, at least 10-15 feet away from our work      area to avoid any trip or slip hazards. If you need to speak to us while      we are working on your vehicle please make sure to get our attention from      a distance. We try to pay attention to our surroundings
35. If we have applied a ceramic      coating to your vehicles paint, wheels, or glass and you opt-out      of our maintenance program to care for the coating we are no longer      responsible for any premature coating failure.  Please consider      having us maintain your vehicle coating every 3-4 months so      as to ensure its durability..